Carpet Cleaning FAQ

Are you licensed and insured?
Yes, we are licensed and insured and can provide copies upon request. 

Are you an accredited business? 
Yes, we are an accredited business by the Better Business Bureau.

Do you service my area?
We serve the Northern Virginia area, specifically within a 25 mile radius of Gainesville, Virginia. See our service areas

How often should I clean my carpets?
Carpets should be professionally cleaned every 12 months and possibly more often if you have pets.

How often should I clean upholstered furniture?
Manufacturers recommend having upholstered furniture professionally cleaned every 12 to 24 months, sooner if you have pets.

How long does it take for my carpet to dry after cleaning?
It typically takes 8 to 12 hours, depending on the degree of soiling.

What stains will be removed when I have my carpets cleaned?
A spot is a substance adhered to the carpet fibers but has not become set. A stain is more advanced and may have become set. If the stain has not set and become permanent, stain removal can be successful.

Normal spotting and stain removal is included in our price and cleaning process. We will discuss with you whether your stain will respond to extra treatment and likelihood that the stain is able to be removed, partially removed or if the stain is deemed permanent. 

What furniture is expected to be moved when I have my carpets cleaned?
We will move items that one technician could expect to move to include loveseats, tables, chairs, beds on wheels or any other light furniture.  We do not move bookcases, waterbeds, computers, china cabinets or any delicate or fragile items. It is always best to remove items to an area not being cleaned prior to our arrival. 

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